Listening isn’t just about hearing words - it’s about understanding ideas, connecting with others, and building trust. Yet, in many workplaces, there’s a glaring disconnect: leaders think they’re listening, but their teams feel unheard. The truth is genuinely listening is a determination – a skill that can be developed and practiced. When mastered, it transforms team dynamics and fosters a culture of respect and collaboration.

Listening well builds engagement and significance, reduces stress and burnout while building a robust and trusting team experience. It builds a brave space and gets people to speak up, share ideas and learn together.

This seminar is eligible towards
The Resilient Leadership Certificate Program

CPABC is pleased to present the Resilient Leadership Certificate Program. This five-part program will focus on providing strategies and tools to leaders so they can become examples of resilience and build resilient teams. The challenges for leaders are extraordinary. With continued uncertainty, unrelenting change and an exhausted workforce, Resilient leadership is the first one. How do you engage and inspire your teams amid high levels of stress and burnout? Without resilient leadership it will be impossible to have healthy employees who care about your business, feel committed and invested enough to work hard on new solutions with hope, immense courage and sustained energy. The five modules are:

• The Transforming Mindset of a Leader
• Energize Your Team Through Uncertainty
• Who's Listening?
• Manage Your Mindset and Emotional Well-being
• Balance Life, Work and Overwhelm

Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all five titles. If you previously took one of the courses as a live webinar, it will count towards completion of the certificate.

Note: Special Pricing - purchase the full program for a special price of $900

This session is about how to listen when it’s hard to listen. How do you listen when it’s uncomfortable, when you or someone else is emotional, when there is a value conflict, when you disagree, when people are “worked up?” How are you listening in ways that build your team and create psychological safety, reduce stress and help people think better? 

In this moment when we need to hear and be heard more than ever, we have paradoxically become worse at listening. This webinar will change the way you think about communicating with your team, family, and friends. It will provide a roadmap on how to listen and why it matters so much now.

• You will appreciate the deep value of listening conversations to build genuine connection, influence, and engagement during change
• You will take away a new and different framework for better listening experiences
• You will clearly see the link between the listening you do and the success of your team
• You will have insight into your own listening challenges and a clear path to building better relationships in every part of your life

• Brave spaces and the epidemic of silence – why listening is so hard
• Stop the advice monster - use ear (explore, acknowledge and hold back response)
• 5 levels of listening and personal audit
• 5 qualities that demonstrate real listening (humility, curiosity, empathy, patience and presence) and simple ways to build your listening practice
• Listening assessment – are you as good as you think you are?
• How listening helps people think better, contribute more and build confidence
• 12 phrases to use more and phrases to avoid
• Ways to align and acknowledge and influence powerfully
• 8 listening pitfalls and 8 listening practices
• Putting it into practice with the great 8 questions
• The most frequently asked questions about listening
• Your leadership practice – take the 7 day challenge
  
  

Course Content Created: September 2025

Presenter

About This Product

On-Demand Courses by CPABC are recordings from live seminars, made available with any corresponding handout material, where available. These titles are eligible for Verifiable CPD Hours – in order to claim these hours as verifiable, you will be required to successfully complete a short quiz. You will be able to print or save your electronic certificate of completion.

Please note that not all on-demand courses include downloadable materials such as course notes or slides.

How to get started

Upon completion of purchase, go to mylms.bccpa.ca and log in using your CPABC Online Services credentials. Click “Go to your Courses and Materials” to go to your Learning Center, then find and click on your course title.