Companies live or die on the quality of their managers. As the stewards of culture, they are the lifeblood of organizations. But much of what they do too often makes it difficult for people to get their work done or even want to stay. Gallup, venerated for decades of credible research on team performance, tells us only one in ten can be a high-performance manager. And metadata says the practice of motivating higher productivity, greater efficiency and accountability hasn’t budged in over 30 years. More than ever before, particularly in the post-COVID era, managers are overwhelmed, confused and under-skilled. And this creates significant risk to performance management, employee well-being and brand reputation.

This seminar is eligible towards
The Managing for High Performance Certificate Program

CPABC is pleased to present the Managing for High Performance Certificate Program. This seven-part program is designed primarily for managers ready to lead in the middle and take their game to the next level in today’s volatile. It’s also relevant to business owners or leaders who fully understand that every enterprise lives or dies on the quality of its managers. The seven seminars are:

• Building High Performance Teams
• Correcting Employee Problem Behaviour
• Hire the Best, Keep Them and Fire the Worst
• Managing a Multi-generational Workforce
• Managing a Multicultural Workforce
• Understanding the Human Condition
• Why Successful Companies Fail (and how to fix them)

Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all seven titles. Titles will be offered across our Spring/Summer and Fall/Winter programs.

• today’s workplace: myths, realities, changing expectations
• the teamwork disconnect between leaders and followers
• what most managers don’t know about team performance
• what attributes define effective teams and the #1 driver
• the four things every manager must learn how to do
• what nurtures team collaboration and cohesion (and why)
• six things that stifle or destroy great teams: what’s #1?
• what makes HP teams greater than the sum of their parts
• the building blocks from the ground up what crushes them
• critical questions you must answer to build a great team
• the four things every worker wants from his or her boss
• Working From Home (WFM): pre and post-Covid data
• the new rules of in-office, remote and hybrid work
• the essential art of giving and soliciting honest feedback
• how to give ethnic, generational and remote feedback
• competitive advantage: what are you paying them for?
• principles of engagement: how to “turn on” your workers
• monetizing the costs and consequences of disengagement
• dealing with micro-managers: better to be tough or nice?
• overcoming the boss syndrome to reach younger workers
• building trust: the fuel that drives innovative companies
• the disconnect in beliefs about what motivates workers
• getting people to work smart rather than burn-out hard
• developing self-managed teams: the rules and the roles
• diagnosing and measuring team effectiveness and agility
• how to audit performance and identify the high potentials
• exit interviews: how to measure why employees leave
• performance reviews: how to fix it, replace it or kill it
• surveys, benchmarking and team effectiveness audits
• productivity: The difference between effort and results
• efficiency: Tools for accomplishing more in less time
• becoming stress free: The process and the tools
• dealing with toxic employees: Rehabilitate or terminate?
• how to role model the behavioural changes you seek

While no pre-requisite is required to attend this seminar, it contains 1 hour of supplementary reading that must be completed. Note that the live instructional portion is 10.5 hours. Participants who complete this supplementary work may report the full 11.5 hours as verifiable CPD. The PD seminar will auto-populate the total eligible CPD hours on Online Services, including the supplementary time. If a participant does not complete this, they must reduce the reported CPD hours accordingly.

Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns. 

In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.

Live Webinar FAQs can be found here.  

Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.