Building and Fostering Trust (Live Webinar)
Overview
Trust is at the heart of every relationship, and it’s especially critical in the workplace. And although it is the cornerstone of any successful team, it is a challenge for many to develop and maintain. The primary factor affecting employee turnover is whether or not a trusting relationship was developed between the manager and the employee.
|
|
Content
- establish ground rules to set consistent and reliable expectations for team performance which contributes to increasing trust and reducing suspicion and blame
- learn to communicate clearly and deliberately to remove ambiguity that can create competition, uncertainty and mistrust in your team
- challenge your proximity bias (people produce better work when others can see and hear them doing their jobs) and give people the autonomy to do the work that works for them
- create opportunities for team members to connect with others that have different viewpoints and perspectives and encourage constructive collaboration
- learn the three levels of trust and how they contribute to organizational effectiveness.
- beyond the walls of the business, improving your employees' lives as well as their skills
Course Dates & Registration
Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
- 7
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 10
- Credits
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.
Building and Fostering Trust (Live Webinar)
- 7
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 10
- Credits
Overview
Trust is at the heart of every relationship, and it’s especially critical in the workplace. And although it is the cornerstone of any successful team, it is a challenge for many to develop and maintain. The primary factor affecting employee turnover is whether or not a trusting relationship was developed between the manager and the employee.
|
|
Content
- establish ground rules to set consistent and reliable expectations for team performance which contributes to increasing trust and reducing suspicion and blame
- learn to communicate clearly and deliberately to remove ambiguity that can create competition, uncertainty and mistrust in your team
- challenge your proximity bias (people produce better work when others can see and hear them doing their jobs) and give people the autonomy to do the work that works for them
- create opportunities for team members to connect with others that have different viewpoints and perspectives and encourage constructive collaboration
- learn the three levels of trust and how they contribute to organizational effectiveness.
- beyond the walls of the business, improving your employees' lives as well as their skills
Course Dates & Registration
Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.
CAROLYN STERN is the President and CEO of EI Experience, a premier executive leadership and emotional intelligence training firm. A Certified Emotional Intelligence and Leadership Development Expert, she is one of only 62 professionals in Canada to hold the Certified Speaking Professional (CSP®) designation. An award-winning author of The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership, Carolyn is also a respected university professor. Her emotional intelligence courses and modules have been adopted by top universities across North America. Carolyn has delivered comprehensive training programs to business leaders across industries—including technology, finance, manufacturing, advertising, education, healthcare, government, and food service—helping them enhance their leadership effectiveness through emotional intelligence.