Correcting Employee Problem Behaviour (Live Webinar)
Overview
Most managers dislike and are therefore uncomfortable, unwilling or incapable of dealing with workplace conflict. So, they tend to overlook minor annoyances and frustrations in the hope that unacceptable behaviours will somehow change on their own. But that never happens – they invariably become chronic, then invasively spread as others see them unaddressed. “Why should I bother if they can get away with it?” is the typical response. Knowing how to initiate timely, constructive conversations, offer candid and beneficial feedback, confront sub-par performance issues and adroitly handle disagreements and pushback is the primary focus of this webinar.
This seminar is eligible towards
The Managing for High Performance Certificate Program
CPABC is pleased to present the Managing for High Performance Certificate Program. This seven-part program is designed primarily for managers ready to lead in the middle and take their game to the next level in today’s volatile. It’s also relevant to business owners or leaders who fully understand that every enterprise lives or dies on the quality of its managers. The seven seminars are:
- Building High Performance Teams
- Correcting Employee Problem Behaviour
- Hire the Best, Keep Them and Fire the Worst
- Managing a Multi-generational Workforce
- Managing a Multicultural Workforce
- Understanding the Human Condition
- Why Successful Companies Fail (and how to fix them)
Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all seven titles. Titles will be offered across our Spring/Summer and Fall/Winter programs.
Course Description
A seismic shift in the employer-employee relationship is currently underway – one that has placed a greater emphasis on manager relatability, particularly for younger knowledge workers who seek a genuine connection to the organization’s mission. Without that, the most talented leave. According to McKinsey and Deloitte, only 14% of FORTUNE 500 CEOs say they now have the high performers they require to compete. And 97% lament: “we don’t develop our people effectively.” This is an indictment of their managers’ ineffectiveness in dealing with problem employee behaviours.
Applicable for
Content
- What best predicts employee productivity and tenure
- The root causes of employee problem behaviour
- How managers contribute to mediocre performance
- Why employees don’t tell you what you need to know
- Giving and getting good, honest feedback: Rules and caveats
- How to give really tough, honest and actionable feedback
- Giving feedback remotely and across ages and cultures
- A counter-intuitive way of delivering and nurturing ownership
- Encouraging honest feedback about your own performance
- Assessing the accuracy of the advice you receive from others
- How to ask for feedback that no one wants to give you
- Mastering difficult conversations and handling employee silence
- How to build a culture of effective and open feedback loops
- Is it better to be tough or nice when giving feedback?
- The difference between being a boss and being a coach
- How to conduct better check-ins and coaching sessions
- The critical check-in questions you should ask your boss
- When feedback fails: How to confront problem behaviour
- Dealing with under-performers who don’t think they are
- How to disagree without being disagreeable or disrespectful
- Addressing the little things before they become big things
- When the issue is with a colleague, not a direct report
- The meaning of “no” and “maybe”– how to make it a “yes”
- How to make disagreement a force for good in your workplace
While no pre-requisite is required to attend this seminar, it contains 0.5 hour of supplementary reading that must be completed. Note that the live instructional portion is 5 hours. Participants who complete this supplementary work may report the full 5.5 hours as verifiable CPD. The PD seminar will auto-populate the total eligible CPD hours on Online Services, including the supplementary time. If a participant does not complete this, they must reduce the reported CPD hours accordingly.
Course Dates & Registration
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DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”.Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
- 5.5
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 9
- Credits
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.
Correcting Employee Problem Behaviour (Live Webinar)
- 5.5
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 9
- Credits
Overview
Most managers dislike and are therefore uncomfortable, unwilling or incapable of dealing with workplace conflict. So, they tend to overlook minor annoyances and frustrations in the hope that unacceptable behaviours will somehow change on their own. But that never happens – they invariably become chronic, then invasively spread as others see them unaddressed. “Why should I bother if they can get away with it?” is the typical response. Knowing how to initiate timely, constructive conversations, offer candid and beneficial feedback, confront sub-par performance issues and adroitly handle disagreements and pushback is the primary focus of this webinar.
This seminar is eligible towards
The Managing for High Performance Certificate Program
CPABC is pleased to present the Managing for High Performance Certificate Program. This seven-part program is designed primarily for managers ready to lead in the middle and take their game to the next level in today’s volatile. It’s also relevant to business owners or leaders who fully understand that every enterprise lives or dies on the quality of its managers. The seven seminars are:
- Building High Performance Teams
- Correcting Employee Problem Behaviour
- Hire the Best, Keep Them and Fire the Worst
- Managing a Multi-generational Workforce
- Managing a Multicultural Workforce
- Understanding the Human Condition
- Why Successful Companies Fail (and how to fix them)
Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all seven titles. Titles will be offered across our Spring/Summer and Fall/Winter programs.
Course Description
A seismic shift in the employer-employee relationship is currently underway – one that has placed a greater emphasis on manager relatability, particularly for younger knowledge workers who seek a genuine connection to the organization’s mission. Without that, the most talented leave. According to McKinsey and Deloitte, only 14% of FORTUNE 500 CEOs say they now have the high performers they require to compete. And 97% lament: “we don’t develop our people effectively.” This is an indictment of their managers’ ineffectiveness in dealing with problem employee behaviours.
Applicable for
Content
- What best predicts employee productivity and tenure
- The root causes of employee problem behaviour
- How managers contribute to mediocre performance
- Why employees don’t tell you what you need to know
- Giving and getting good, honest feedback: Rules and caveats
- How to give really tough, honest and actionable feedback
- Giving feedback remotely and across ages and cultures
- A counter-intuitive way of delivering and nurturing ownership
- Encouraging honest feedback about your own performance
- Assessing the accuracy of the advice you receive from others
- How to ask for feedback that no one wants to give you
- Mastering difficult conversations and handling employee silence
- How to build a culture of effective and open feedback loops
- Is it better to be tough or nice when giving feedback?
- The difference between being a boss and being a coach
- How to conduct better check-ins and coaching sessions
- The critical check-in questions you should ask your boss
- When feedback fails: How to confront problem behaviour
- Dealing with under-performers who don’t think they are
- How to disagree without being disagreeable or disrespectful
- Addressing the little things before they become big things
- When the issue is with a colleague, not a direct report
- The meaning of “no” and “maybe”– how to make it a “yes”
- How to make disagreement a force for good in your workplace
While no pre-requisite is required to attend this seminar, it contains 0.5 hour of supplementary reading that must be completed. Note that the live instructional portion is 5 hours. Participants who complete this supplementary work may report the full 5.5 hours as verifiable CPD. The PD seminar will auto-populate the total eligible CPD hours on Online Services, including the supplementary time. If a participant does not complete this, they must reduce the reported CPD hours accordingly.
Course Dates & Registration
DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”.Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.