Advanced Resilient Leadership - From Toxic to Terrific: Change Your Team for the Better (Live Webinar)
Overview
Every team has a culture - the real question is whether it energizes people or quietly wears them down.
When negativity, defensiveness, gossip, or disengagement take hold, performance suffers and trust erodes. Left unaddressed, harmful norms become “just the way things are.” This session provides leaders with a practical roadmap to move from apathy, tension, and silence to ownership, trust, and positive momentum.
This seminar is eligible towards
The Advanced Resilient Leadership Certificate Program
CPABC is pleased to present the Advanced Resilient Leadership Certificate Program. This four-part program will focus on providing strategies and tools to leaders so they can become examples of resilience and build resilient teams. The challenges for leaders are extraordinary. With continued uncertainty, unrelenting change and an exhausted workforce, Resilient leadership is the first one. How do you engage and inspire your teams amid high levels of stress and burnout? Without resilient leadership it will be impossible to have healthy employees who care about your business, feel committed and invested enough to work hard on new solutions with hope, immense courage and sustained energy. The four modules are:
- From Toxic to Terrific: Change Your Team for the Better
- From Compliance to Courage, Curiosity and Contribution
- From Success to Significance: Make Work Matter, Make Time Count
- From Languishing to Flourishing: How to Elevate Your Team and Bring Back the Fun
Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all four titles.
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Course Description
This session equips you to see culture clearly, address harm directly, and replace unhealthy habits with practices that build connection, accountability, and psychological safety. You’ll examine the difference between bystanding and upstanding, learn how to hold boundaries with compassion, and develop the courage to lead with strength and self-respect.
Walk away with a dozen immediately usable actions to transform everyday interactions into culture-shaping moments — along with a practical 7-day challenge to help you sustain the shift.
Terrific cultures don’t happen by accident. They are built through consistent, courageous choices — one conversation at a time.
Applicable for
Learning Objectives
- Create conditions that strengthen trust, belonging, and optimism across the team
- Interrupt toxic behaviors and replace them with healthy norms and accountability
- Use everyday moments to reinforce positive culture and resilience
- Clarify shared expectations and commitments that maintain momentum
Content
- Understanding Culture
- Impact of Culture: The Rewards and Challenges
- What Toxic vs. Terrific Looks Like
- Signs, Costs, And the Psychology Behind Harmful Norms
- Team Reality Check - Quick assessment
- 7 Toxic Traits & Turnarounds
- Practical Strategies (for dealing with defensiveness, bullying, gossip, arrogance, micromanaging and others)
- How to Respond to Harm and Lead with Strength, Clarity and Self-Respect
- Courageous Actions for Culture Shift - Upstanding vs. Bystanding
- How to Manage Emotional Hijacks
- How to Hold Boundaries with Compassion
- Sustaining the Change -Team chartering
- A Dozen Use Today Actions
- 7 Day Challenge – One Thing You Can do for the Next 7 Days
Course Dates & Registration
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Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day.Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
- 3.5
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 5
- Credits
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.
Advanced Resilient Leadership - From Toxic to Terrific: Change Your Team for the Better (Live Webinar)
- 3.5
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 5
- Credits
Overview
Every team has a culture - the real question is whether it energizes people or quietly wears them down.
When negativity, defensiveness, gossip, or disengagement take hold, performance suffers and trust erodes. Left unaddressed, harmful norms become “just the way things are.” This session provides leaders with a practical roadmap to move from apathy, tension, and silence to ownership, trust, and positive momentum.
This seminar is eligible towards
The Advanced Resilient Leadership Certificate Program
CPABC is pleased to present the Advanced Resilient Leadership Certificate Program. This four-part program will focus on providing strategies and tools to leaders so they can become examples of resilience and build resilient teams. The challenges for leaders are extraordinary. With continued uncertainty, unrelenting change and an exhausted workforce, Resilient leadership is the first one. How do you engage and inspire your teams amid high levels of stress and burnout? Without resilient leadership it will be impossible to have healthy employees who care about your business, feel committed and invested enough to work hard on new solutions with hope, immense courage and sustained energy. The four modules are:
- From Toxic to Terrific: Change Your Team for the Better
- From Compliance to Courage, Curiosity and Contribution
- From Success to Significance: Make Work Matter, Make Time Count
- From Languishing to Flourishing: How to Elevate Your Team and Bring Back the Fun
Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all four titles.
|
|
Course Description
This session equips you to see culture clearly, address harm directly, and replace unhealthy habits with practices that build connection, accountability, and psychological safety. You’ll examine the difference between bystanding and upstanding, learn how to hold boundaries with compassion, and develop the courage to lead with strength and self-respect.
Walk away with a dozen immediately usable actions to transform everyday interactions into culture-shaping moments — along with a practical 7-day challenge to help you sustain the shift.
Terrific cultures don’t happen by accident. They are built through consistent, courageous choices — one conversation at a time.
Applicable for
Learning Objectives
- Create conditions that strengthen trust, belonging, and optimism across the team
- Interrupt toxic behaviors and replace them with healthy norms and accountability
- Use everyday moments to reinforce positive culture and resilience
- Clarify shared expectations and commitments that maintain momentum
Content
- Understanding Culture
- Impact of Culture: The Rewards and Challenges
- What Toxic vs. Terrific Looks Like
- Signs, Costs, And the Psychology Behind Harmful Norms
- Team Reality Check - Quick assessment
- 7 Toxic Traits & Turnarounds
- Practical Strategies (for dealing with defensiveness, bullying, gossip, arrogance, micromanaging and others)
- How to Respond to Harm and Lead with Strength, Clarity and Self-Respect
- Courageous Actions for Culture Shift - Upstanding vs. Bystanding
- How to Manage Emotional Hijacks
- How to Hold Boundaries with Compassion
- Sustaining the Change -Team chartering
- A Dozen Use Today Actions
- 7 Day Challenge – One Thing You Can do for the Next 7 Days
Course Dates & Registration
Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day. Tammy Robertson is a Resilience Play Maker who believes resilience isn’t built in theory — it’s forged on the field, in the messy, uncertain moments when the old playbook no longer works and new moves are needed. With over 25 years working with CPA’s across Canada Tammy consults with leaders and teams in industry and public practice to build highly engaged cultures people never want to leave. Known for her straight talk, humor, and storytelling, she blends research with practical tools to help people step out of autopilot and become more intentional, confident, and impactful in the roles they play every day.Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.