Managing a Multicultural Workforce (Live Webinar)
Overview
Three things drive our workplace behaviour – who we are, when we were born and where. This informative and fascinating webinar focuses on the latter – ethnicity and the challenges that managers face in a culturally-diverse business environment. If you are one, you need to expand your cultural intelligence in a world that’s more divided and antagonistic along racial differences than ever before. You need to understand how these differences and more demonstrative expectations affect the way in which your direct reports follow your instructions, assess your competence, function as a team, make decisions, handle disagreements, deal with time pressures, receive feedback, respond to issues of connection and trust, and choose to disagree with each other. To paraphrase a well-known proverb, a team divided against itself cannot function effectively or endure.
This seminar is eligible towards
The Managing for High Performance Certificate Program
CPABC is pleased to present the Managing for High Performance Certificate Program. This seven-part program is designed primarily for managers ready to lead in the middle and take their game to the next level in today’s volatile. It’s also relevant to business owners or leaders who fully understand that every enterprise lives or dies on the quality of its managers. The seven seminars are:
- Building High Performance Teams
- Correcting Employee Problem Behaviour
- Hire the Best, Keep Them and Fire the Worst
- Managing a Multi-generational Workforce
- Managing a Multicultural Workforce
- Understanding the Human Condition
- Why Successful Companies Fail (and how to fix them)
Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all seven titles. Titles will be offered across our Spring/Summer and Fall/Winter programs.
Course Description
Over 95% of HR leaders today say “we’ve improved our DEI processes” – only 30% of their employees agree (per Gallup). While your numbers may be different, over 90% of marginalized workers say they’ve experienced discrimination in the workplace and about a third believe they aren’t given “equal opportunity” for advancement. Awareness alone doesn’t change corporate behavior; solutions require a paradigm shift that embraces increased managerial competency, better feedback loops and enhanced cultural intelligence. If you don’t understand their concerns and what motivates them, then you can’t influence, manage or lead them.
As globalization transforms how business is done, whether you manage in a single building or across an ocean, this timely and engaging webinar explains the do’s and don’ts of handling the consequences of misunderstanding ethnic differences within high-performance teams. This is not a course about DEI in the workplace; it’s for anyone who has trouble interacting with people who are different than themselves. And that includes just about everyone. It’s about improving your effectiveness as a manager in solving or avoiding work-related challenges caused by uninformed or stereotypical thinking. You will discover meaningful strategies and tactics for altering your management style to enable greater collaboration, creativity and accountability.
The course instructor has been researching and teaching cross-cultural negotiating strategies for over 50 years, has written extensively on the topic and was recruited by Dealmakers International – a worldwide consortium of negotiating experts that advised business leaders in 25 countries. He was the only Canadian member and his expertise was utilized in developing training materials to support the network’s advisory services. For over a decade, he instructed senior Canadian military officers and peacekeepers on cross-cultural communications techniques in various international ‘hot spots.’ A 33-page pre-course workbook of readings and tasks will augment your learning experience.
Content
- The argument, realities and true meaning of DEI
- The one skill managers must possess more than ever
- What makes bosses relatable and then what happens
- How marginalized workers perceive workplace issues
- Demographics, stereotyping and prototyping
- When good intentions become micro-aggressions
- Cultural intelligence, chauvinism and empathy
- Critical management concerns and challenges
- The eight dimensions of ethnic work behaviours
- Dissecting cross-cultural communication styles
- How to give and get feedback in multiracial teams
- Insights and tips on reading non-verbal gestures
- Overcoming linguistic obstacles and differences
- Proxemics: Interpersonal space across cultures
- Interpreting ‘odd’ behaviours in different countries
- Reconciling your culture to doing business abroad
- On-line communications: What you should know
- How to disagree without being disagreeable
- Differences in negotiating and decision making
- Building ethnic profiles to achieve better outcomes
- Strategies for working in hierarchical cultures
- How to build and reinforce cross-cultural trust
- Jim’s cross-cultural playbook for high-performance
While no pre-requisite is required to attend this seminar, it contains 0.5 hour of supplementary reading that must be completed. Note that the live instructional portion is 4 hours. Participants who complete this supplementary work may report the full 4.5 hours as verifiable CPD. The PD seminar will auto-populate the total eligible CPD hours on Online Services, including the supplementary time. If a participant does not complete this, they must reduce the reported CPD hours accordingly.
Course Dates & Registration
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DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”.Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
- 4.5
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 8
- Credits
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.
Managing a Multicultural Workforce (Live Webinar)
- 4.5
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 8
- Credits
Overview
Three things drive our workplace behaviour – who we are, when we were born and where. This informative and fascinating webinar focuses on the latter – ethnicity and the challenges that managers face in a culturally-diverse business environment. If you are one, you need to expand your cultural intelligence in a world that’s more divided and antagonistic along racial differences than ever before. You need to understand how these differences and more demonstrative expectations affect the way in which your direct reports follow your instructions, assess your competence, function as a team, make decisions, handle disagreements, deal with time pressures, receive feedback, respond to issues of connection and trust, and choose to disagree with each other. To paraphrase a well-known proverb, a team divided against itself cannot function effectively or endure.
This seminar is eligible towards
The Managing for High Performance Certificate Program
CPABC is pleased to present the Managing for High Performance Certificate Program. This seven-part program is designed primarily for managers ready to lead in the middle and take their game to the next level in today’s volatile. It’s also relevant to business owners or leaders who fully understand that every enterprise lives or dies on the quality of its managers. The seven seminars are:
- Building High Performance Teams
- Correcting Employee Problem Behaviour
- Hire the Best, Keep Them and Fire the Worst
- Managing a Multi-generational Workforce
- Managing a Multicultural Workforce
- Understanding the Human Condition
- Why Successful Companies Fail (and how to fix them)
Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all seven titles. Titles will be offered across our Spring/Summer and Fall/Winter programs.
Course Description
Over 95% of HR leaders today say “we’ve improved our DEI processes” – only 30% of their employees agree (per Gallup). While your numbers may be different, over 90% of marginalized workers say they’ve experienced discrimination in the workplace and about a third believe they aren’t given “equal opportunity” for advancement. Awareness alone doesn’t change corporate behavior; solutions require a paradigm shift that embraces increased managerial competency, better feedback loops and enhanced cultural intelligence. If you don’t understand their concerns and what motivates them, then you can’t influence, manage or lead them.
As globalization transforms how business is done, whether you manage in a single building or across an ocean, this timely and engaging webinar explains the do’s and don’ts of handling the consequences of misunderstanding ethnic differences within high-performance teams. This is not a course about DEI in the workplace; it’s for anyone who has trouble interacting with people who are different than themselves. And that includes just about everyone. It’s about improving your effectiveness as a manager in solving or avoiding work-related challenges caused by uninformed or stereotypical thinking. You will discover meaningful strategies and tactics for altering your management style to enable greater collaboration, creativity and accountability.
The course instructor has been researching and teaching cross-cultural negotiating strategies for over 50 years, has written extensively on the topic and was recruited by Dealmakers International – a worldwide consortium of negotiating experts that advised business leaders in 25 countries. He was the only Canadian member and his expertise was utilized in developing training materials to support the network’s advisory services. For over a decade, he instructed senior Canadian military officers and peacekeepers on cross-cultural communications techniques in various international ‘hot spots.’ A 33-page pre-course workbook of readings and tasks will augment your learning experience.
Content
- The argument, realities and true meaning of DEI
- The one skill managers must possess more than ever
- What makes bosses relatable and then what happens
- How marginalized workers perceive workplace issues
- Demographics, stereotyping and prototyping
- When good intentions become micro-aggressions
- Cultural intelligence, chauvinism and empathy
- Critical management concerns and challenges
- The eight dimensions of ethnic work behaviours
- Dissecting cross-cultural communication styles
- How to give and get feedback in multiracial teams
- Insights and tips on reading non-verbal gestures
- Overcoming linguistic obstacles and differences
- Proxemics: Interpersonal space across cultures
- Interpreting ‘odd’ behaviours in different countries
- Reconciling your culture to doing business abroad
- On-line communications: What you should know
- How to disagree without being disagreeable
- Differences in negotiating and decision making
- Building ethnic profiles to achieve better outcomes
- Strategies for working in hierarchical cultures
- How to build and reinforce cross-cultural trust
- Jim’s cross-cultural playbook for high-performance
While no pre-requisite is required to attend this seminar, it contains 0.5 hour of supplementary reading that must be completed. Note that the live instructional portion is 4 hours. Participants who complete this supplementary work may report the full 4.5 hours as verifiable CPD. The PD seminar will auto-populate the total eligible CPD hours on Online Services, including the supplementary time. If a participant does not complete this, they must reduce the reported CPD hours accordingly.
Course Dates & Registration
DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”. DR. JIM MURRAY, Hon BA, MA, MSc, EdD is CEO of optimal solutions international, a firm dedicated to helping people achieve their full potential. Jim has been teaching for us and other CPA jurisdictions for 43 years. His students have called him “a man of brilliance” and his courses have altered careers and changed lives. He has been nationally honoured by the university community for “excellence in the design and delivery of life-long learning”.Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.