We’re shaped by the emotional experiences of our formative years. Boomers, Gen X, Millennials and Gen Z arrived in the workplace with different beliefs and expectations about how things should be done. Not surprisingly, each disturbed or caused friction with the prevailing workplace culture. Because each generation has a different sense of what really matters and what doesn’t. Understanding their distinctive characteristics and conflicting beliefs can help you create a more collaborative, cohesive and productive work environment. While age cohorts are not monolithic and every employee is unique, revelations about the consequences of their value imprinting can be informative to those who must lead them. Most managers treat everyone the same; the great ones see beyond the stereotypes and know what makes each generation thrive.

This seminar is eligible towards
The Managing for High Performance Certificate Program

CPABC is pleased to present the Managing for High Performance Certificate Program. This seven-part program is designed primarily for managers ready to lead in the middle and take their game to the next level in today’s volatile. It’s also relevant to business owners or leaders who fully understand that every enterprise lives or dies on the quality of its managers. The seven seminars are:

• Building High Performance Teams
• Correcting Employee Problem Behaviour
• Hire the Best, Keep Them and Fire the Worst
• Managing a Multi-generational Workforce
• Managing a Multicultural Workforce
• Understanding the Human Condition
• Why Successful Companies Fail (and how to fix them)

Each seminar can be taken as a stand-alone course, but in order to qualify for the certificate, participants are required to complete all seven titles. Titles will be offered across our Spring/Summer and Fall/Winter programs.

• Generational differences that come alive in the workplace
• Stereotyping vs. prototyping the age cohorts: Key insights
• Cultural intelligence and relatability: Manager superpowers
• What each generation wants in a manager: The consequences
• Reconciling the profiles: Similarities, differences and cautions 
• Essential points of tension between older and younger workers 
• How to deal with old-school, demanding and younger bosses
• The next wave: Expectations, new triggers and the reality gaps
• Engaging the cohorts and giving/getting their honest feedback
• How to approach personal issues, insecurities and anxieties
• Handling taboo topics, workplace jargon and corporate speak 
• Destabilizing stereotypes: Nurturing dialogue across generations 
• How to bridge the current cross-cultural communication gaps
• Going forward: What the future holds in store for your company
• Achieving workplace harmony: A new playbook for managers

While no pre-requisite is required to attend this seminar, it contains 0.5 hour of supplementary reading that must be completed. Note that the live instructional portion is 4 hours. Participants who complete this supplementary work may report the full 4.5 hours as verifiable CPD. The PD seminar will auto-populate the total eligible CPD hours on Online Services, including the supplementary time. If a participant does not complete this, they must reduce the reported CPD hours accordingly.

Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns. 

In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.

Live Webinar FAQs can be found here.  

Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.