Advanced Communication Skills for High Performing Teams (Live Webinar)
Overview
In today’s workplace, it seems that there is never enough time to communicate and collaborate - the very essence of a highly effective team. Our messages are often rushed and incomplete, leaving people without a clear understanding of what is expected of them or how they are performing. When we do communicate it is often from a negative orientation: what I don’t want; what I won’t do; what I don’t like. This leaves the other person trying to interpret our message, which can lead to misunderstanding and assumptions, including assumptions regarding our motives.
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Course Description
The goal of this course is to improve communication and understanding both as a listener and as a speaker. The structure of this course is both lecture and practical application of the skills and learning by analyzing a personal case study and one-on-one practice.
Applicable for
Learning Objectives
- Explore skills for more effective communication
- Eliminate assumptions and turn a conversation from a negative focus to a positive focus
- Understand how to be a better listener
- Understand what others are trying to communicate
- Learn when we speak, and how to do it in a constructive, clear way so our message is clearly understood
Content
- How to be a more effective listener and speaker
- The art of asking better questions
- How to use descriptive language to make a message clear and easy to understand
- How to clarify one’s intentions to minimize assumptions
- The skill of acknowledging what we have heard – not just the words, but also the meaning as we understand it
- The skill of reframing. Reframing is an advanced communication skill used to reword a negative expression of a problem into either a neutrally framed topic for discussion or a positive expression of the person’s underlying needs.
- Reframing a blaming or harsh statement redirects the party toward a desired positive outcome
Course Dates & Registration
Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
- 3
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 5
- Credits
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.
Advanced Communication Skills for High Performing Teams (Live Webinar)
- 3
- CPD Hours
- 0
- Ethics Hours
- 0
- AML Hours
- 5
- Credits
Overview
In today’s workplace, it seems that there is never enough time to communicate and collaborate - the very essence of a highly effective team. Our messages are often rushed and incomplete, leaving people without a clear understanding of what is expected of them or how they are performing. When we do communicate it is often from a negative orientation: what I don’t want; what I won’t do; what I don’t like. This leaves the other person trying to interpret our message, which can lead to misunderstanding and assumptions, including assumptions regarding our motives.
|
|
Course Description
The goal of this course is to improve communication and understanding both as a listener and as a speaker. The structure of this course is both lecture and practical application of the skills and learning by analyzing a personal case study and one-on-one practice.
Applicable for
Learning Objectives
- Explore skills for more effective communication
- Eliminate assumptions and turn a conversation from a negative focus to a positive focus
- Understand how to be a better listener
- Understand what others are trying to communicate
- Learn when we speak, and how to do it in a constructive, clear way so our message is clearly understood
Content
- How to be a more effective listener and speaker
- The art of asking better questions
- How to use descriptive language to make a message clear and easy to understand
- How to clarify one’s intentions to minimize assumptions
- The skill of acknowledging what we have heard – not just the words, but also the meaning as we understand it
- The skill of reframing. Reframing is an advanced communication skill used to reword a negative expression of a problem into either a neutrally framed topic for discussion or a positive expression of the person’s underlying needs.
- Reframing a blaming or harsh statement redirects the party toward a desired positive outcome
Course Dates & Registration
Improving Your Virtual Learning Experience
Live webinars have varying levels of expected interaction, with some requiring microphone and camera capabilities to support a proper learning experience – please email pdreg@bccpa.ca if you have concerns.
In general, we encourage participants to have their cameras turned on to enhance their virtual learning experience. This practice promotes a stronger connection with the instructor and fellow participants, and fosters improved communication and collaboration.
Live Webinar FAQs can be found here.
Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.
Starting April 1, 2026, a 2.1% fee will be applied to all credit card transactions. Learn more about this fee and how it relates to PD registrations.