One of the crucial keys to success for any professional is being able to communicate ideas and knowledge to all the stakeholders in the organization. This means communicating complex ideas in a fashion that allows everyone – boards, audit committees, line managers, sales people and service staff – to understand what you need to support the overall success of the organization. Communication that is effective, as well as efficient, instills confidence, demonstrates leadership and creates trust in your knowledge and experience. If you’ve ever been caught in the communication circle of “that’s not what I said – that’s not what I meant”, then you need new skills to clearly and effectively get your message across. This course will support your success as a leader and manager by teaching you how to communicate with influence.

In this session, you will learn

• the basics of communication and how people relate to a message
• to communicate with intention and focus
• how to listen to the other people involved in a conversation
• to identify and incorporate language for effective communication about asking open-ended questions
• how tone of voice communicates more than words
• generational communication strategies for communicating with Millennials
• tools for improving daily communication that are easily to incorporate
• how to deliver complex ideas to a non-technical audience in an efficient and effective manner

Registration terms and conditions, including the cancellation policy can be found here. If you require further assistance, please contact the PD Department.