Curriculum
This program was created to accommodate those who seek flexibility in their choice of topics. You can cherry pick only the seminars that are of particular interest or complete all seven to obtain the Managing for High Performance Certificate. Each session is supplemented by pre-course work of relevant readings, diagnostics and compulsory tasks.
Building High Performance Teams
Companies live or die on the quality of their managers. As the stewards of culture, they are the lifeblood of organizations. But much of what they do too often makes it difficult for people to get their work done or even want to stay. Gallup, venerated for decades of credible research on team performance, tells us only one in ten can be a high-performance manager. And metadata says the practice of motivating higher productivity, greater efficiency and accountability hasn’t budged in over 30 years. More than ever before, particularly in the post-COVID era, managers are overwhelmed, confused and under-skilled. And this creates significant risk to performance management, employee well-being and brand reputation.
Dates and Registration for Building High Performance Teams
Correcting Employee Problem Behaviour
Most managers dislike and are therefore uncomfortable, unwilling or incapable of dealing with workplace conflict. So, they tend to overlook minor annoyances and frustrations in the hope that unacceptable behaviours will somehow change on their own. But that never happens – they invariably become chronic, then invasively spread as others see them unaddressed. “Why should I bother if they can get away with it?” is the typical response. Knowing how to initiate timely, constructive conversations, offer candid and beneficial feedback, confront sub-par performance issues and adroitly handle disagreements and pushback is the primary focus of this webinar.
Dates and Registration for Correcting Employee Problem Behaviour
Hire the Best, Keep Them and Fire the Worst
The objective of every smart leader is to surround themselves with a team of bright and committed people. To achieve and then scale sustainable competitive advantage, you need to hire (and keep) those with the potential to grow. That’s always been the indisputable imperative of every successful organization. Talent fuels the mission and makes the vision achievable. Without star performers, you’re destined to perish. Though the principles apply, the course does not focus on junior staff nor C-suite personnel. Rather, it deals with everyone in between – knowledge workers and managers.
Dates and Registration for Hire the Best, Keep Them and Fire the Worst
Managing a Multi-generational Workforce
How employees approach their work is greatly influenced by when they grew up. Almost 60% of managers today experience conflicts between older and younger workers on a frequent basis. Unintentionally, they’re often the cause of it. So, more than ever, they need to managing understand how these generational differences affect workplace productivity, efficiency, accountability and the ability to embrace change. Those socialized in different economic, political and cultural realities acquired opposing beliefs, values and preferences. And these affect their behaviours in the workplace. Job #1 for every manager is knowing how to integrate them into a cohesive and engaged high-performance team.
Dates and Registration for a Multi-generational Workforce
Managing a Multicultural Workforce
Three things drive our workplace behaviour – who we are, when we were born and where. This informative and fascinating webinar focuses on the latter – ethnicity. As a manager in a culturally-diverse workforce, you need to know how ethnic differences affect the way in which your direct reports follow your instructions, assess your competence, function as a team, make decisions, handle disagreements, deal with time pressures, receive feedback, respond to issues of trust, and disagree with each other.
Dates and Registration for a Managing a Multicultural Workforce
The Human Condition: Why We Do What We Do
The more complicated and technical our world becomes, the more vital are our human capabilities. AI can organize, analyze and summarize but it can’t coach, build consensus, negotiate or inspire trust. Nor can managers who don’t understand how the human condition drives behaviour at work. This leadership skill is a force multiplier in the modern workplace. When people make choices, they fall into unconscious patterns of performance that are entirely predictable. Because everything we do in life is a consequence of how the brain works. So, to manage or lead people effectively, you must understand what makes them – and you – tick. If you don’t, your career aspirations will not be realized.
Dates and Registration for The Human Condition: Why We Do What We Do
Why Successful Companies Fail (and how to fix them)
The data is clear: businesses are disappearing faster than ever. Do they fail because of stubbornness, incompetence, taking unnecessary risks, increasing complexity or market uncertainty? Some obviously do. But most fail by doubling down on what made them successful. Early wins harden into bad habits. Complacency, intransigence or dogmatic adherence to the formula that brought market dominance in past almost guarantee they’ll perish in an increasingly volatile, paradoxical and technology-driven world. What are the early warning signals that things are going off track? What do you do when your strategy fails? How do you address the inflection points, evade the slippery downward slope, course correct and transition into a new operating model? This course will give you the answers.
Dates and Registration for Why Successful Companies Fail (and how to fix them)
