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Learning Management System FAQ

Transition FAQs

What happened on October 16, 2025?
CPABC transitioned to a new Learning Management System (LMS) to improve integration with other systems. The new LMS is now live, and we are continuing to migrate learning history and address any issues that arise to ensure a smooth transition.

How do I access the new LMS?
Access remains the same. You can go directly to the LMS at mylms.bccpa.ca and sign in with your CPABC Online Services account. Alternatively, log in to CPABC Online Services at services.bccpa.ca then navigate to Professional Development > Access Your Learning Management System.

Will my previous learning history be migrated?
Yes, your learning records from March 2021 until the transition date will be carried over. This migration is still in progress, so you may not see any completion data until the end of the month.

Will the new LMS look different once I access it?
There are slight changes in appearance, but the new LMS is user-friendly and functions similarly. Please watch the new CPABC LMS video tutorial for step-by-step instructions on navigating our CPABC LMS. While we work on creating more enhanced user resources, please find below some tips and answers to questions you may have.

I’m not able to log in to the LMS, what should I do?
Access to the LMS is unchanged at mylms.bccpa.ca. If you are having issues accessing the site, please clear your browser cache and try again. If you have previously bookmarked any LMS pages, please delete those bookmarks, then access the LMS by using only mylms.bccpa.ca.

I’m in the LMS now, how do I access the CPABC courses I registered for?
After logging in, click Go to your Courses & Materials to access your Learning Center. Use the Current, Completed, and Archived tabs to find your courses. 

LMS Access


Upcoming or in-progress courses can be found under the Current tab. The default sort is by date descending, but you can sort them by other preferences. 


current


Completed courses can be found under the Completed tab.

completed


Why is a course I recently completed showing up in the current tab?
This is a data migration issue and is part of our transition to the new LMS. We are aware of the problem and are working on a solution.

I’ve completed my course, where do I find my certificate?
In the Completed tab of your Learning Center, you will find a list of all seminars you have completed. To view or download your certificate of completion, click View Certificate next to the relevant seminar.

certificateNote: Certificates are only available for seminars completed on or after October 17, 2025. If you need a certificate of completion for seminars completed before October 17, 2025, please reach out to pdreg@bccpa.ca. 

IMPORTANT: It may take 1 to 2 business days after live seminars for your courses to be marked complete. For On-Demand courses, as well as a small number of live free webinars, you will only achieve completion if you pass the associated quiz. For all live webinars, your status will be marked complete only if you attended the course.

For live webinars, this certificate indicates only that you attended the course, and are eligible for up to the number of CPD hours as indicated on the certificate. If you arrived late, left early, or attended the course only partially for any reason, you must make the necessary time adjustments while reporting your Continuing Professional Development hours. 

Live Webinar FAQs

I’m registered for a live online seminar to be held via Zoom and it’s starting soon – how do I find the link to join the Zoom session? 
After navigating to the Learning Center, click the Attend button for the session you wish to join. This will open the seminar in a Zoom window. Note that the Zoom meeting room will only open as early as 15 minutes before the scheduled start time.

live seminar

TIP: For live virtual seminars that are delivered in multiple segments, ensure you scroll down the list of offerings to view all segments associated with the seminar as each segment will be listed separately. Be sure to review the full list to avoid missing any sessions.

multiple segments

I clicked on the Attend button, but nothing happened – why didn’t Zoom launch?  
When you click Attend, Zoom should launch in another window. If it doesn’t launch, check the pop-up blocker setting on your browser, and if it’s turned on, please add our site to the allowed list. 

I’ve managed to access the LMS and see my live online seminar there, but I don’t see the course materials – where do I find this? 

Firstly, please keep in mind that course materials will be made available only two business days prior to the course start date. When you click on your live online seminar title, you should see three tabs – a Contents tab, a Details tab and a Resources tab. Course materials, when and if available, will be accessible in the Resources tab. Pre-work files, if applicable, will be made available approximately one week prior to the course start date.

materials


How long do I have access to course materials after a live seminar?
There are no changes to access period. Where available, course materials for live virtual seminars are and will be available for download for up to 30 days from the course date.

On-Demand FAQs

I’m registered for an on-demand seminar – how do I find the link to complete it?
After navigating to the Learning Center, find the on-demand seminar you want to attend and click the Launch button. The seminar will open within the LMS.

complete seminar


Why am I getting an error when I try to access my on-demand course?
As part of our transition to the new LMS, we are experiencing some technical issues with certain course videos and resources. We are working to resolve them right away. Please contact pdreg@bccpa.ca if you continue to have issues.


Conferences and PD Nexus Days FAQs

I’m registered for a live virtual PD Nexus Day conference and it’s starting soon – how do I find the link to join the sessions? 
To attend a live virtual PD Nexus Day in CPABC LMS, navigate to the Current tab in your Learning Center. Sessions are sorted by date and time, so the sessions are listed in the order they are scheduled.

PD Nexus Day - join sessions

Ensure you scroll down the list of offerings to view all multi-session seminars associated with the PD Nexus Day, as each plenary and breakout sessions you registered for will be listed separately. Review the full list to avoid missing any sessions.

Click the Attend button for the plenary or breakout session you wish to attend. This will open the seminar in a Zoom window. The Zoom meeting room will only open as early as 15 minutes before the scheduled start time. 

Note: Before the Attend button is enabled, it will appear as Course button, which allows you to view session details and resources.

PD Nexus Days - join 2

I’ve managed to access the LMS and see my PD Nexus plenary and breakout sessions, but I don’t see the course materials – where do I find this? 
When you click on a title of a multi-session seminar associated with the PD Nexus Day, you should see three tabs – a Contents tab, a Details tab, and a Resources tab: 

  • Contents: Displays the PD Nexus session’s date, time and location if this is an in-person event

PD Nexus Join 3

  • Details: Provides a brief description of the PD Nexus session, the number of CPD hours, and tips to enhance the learning experience if this is a live virtual event.

PD Nexus - Join 4

  • Resources: Includes all course materials, such as PowerPoint slides, and reference documents. For PD Nexus Day events, all course materials from the plenary and breakout sessions you registered for will be combined into a single PDF file. To access your course materials, click on any PD Nexus session you've registered for and click the Resources tab to download the compiled materials for the entire conference.

Note: Course materials, when and if available, will be made available only two business days prior to the course start date. 

PD Nexus - Join 5

I’m registered for a live virtual CPABC conference and it’s starting soon – how do I find the link to join the conference? 
To attend a live virtual CPABC Conference in CPABC LMS, navigate to the Current tab in your Learning Center. Each day of a CPABC Conference will appear as a single session or course in the CPABC LMS and there is no need to register separately for plenary or breakout sessions. All sessions are automatically sorted by date and time and will be listed in the order they are scheduled.

Click the Attend button for the plenary or breakout session you wish to attend. This will open the seminar in a Zoom window. The Zoom meeting room will only open as early as 15 minutes before the scheduled start time. 

Note: Before the Attend button is enabled, it will appear as Course button, which allows you to view session details and resources.

PD Nexus - Join 6

I’ve managed to access the LMS and see my conference session/course, but I don’t see the conference materials – where do I find this? 
When you click on a title of CPABC Conference Day, you should see three tabs – a Contents tab, a Details tab, and a Resources tab: 

  • Contents: Displays the CPABC Conference Day’s date, time and location if this is an in-person event. 

PD Nexus - Join 7

  • Details: Provides a brief description of the CPABC Conference Day, the number of CPD hours, and tips to enhance the learning experience if this is a live virtual event.

PD Nexus - Join 8

  • Resources: Includes all course materials, such as PowerPoint slides, and reference documents. To access your course materials, click on any Conference Day session 

Note: Course materials, when and if available, will be made available only two business days prior to the course start date. 

PD Nexus - join 9

General FAQs

I just registered for a course but why does it not show up on the LMS?
It can take up to 15 minutes to sync up your registration transaction to the learning management system. Please check back again - if your course is still not showing up in the LMS, please email: pdtechhelp@bccpa.ca.

What system requirements are needed for the LMS?

Desktop: 

  • Mac OS 11, 12, 13 (Apple Safari Version 11.x+, Google Chrome, Mozilla FireFox), 
  • Windows 10, 11 (MS Edge, Google Chrome, Mozilla FireFox). 

Tablet/Smart Phone: 

  • iOS 12.x+ (Safari, Google Chrome), 
  • Android 9+ (Google Chrome, Native Android Browser, Mozilla FireFox).

Recommendations and requirements for all browsers:

  • For all browsers, enable JavaScript, cookies.
  • The recommended minimum screen resolution on desktop is 1280 x 1024.
  • The recommended minimum screen width resolution on iOS is 375px.
  • The recommended minimum screen width resolution on Android is 400px.
  • LMS does not support beta versions of (supported) browsers.

Can I access the LMS through my mobile phone?
While you are able to access the LMS on your mobile phone, we highly discourage the use of mobile phones to attend our live webinars – these webinars were not designed to be viewed or participated over a mobile phone, and you may experience technical, visual and other access issues which we may not be able to assist you with.